Introduction

Expert Hauler Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com] (the “Site”) and use our services, including SMS communications. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1. Personal Data

Personally identifiable information may include, but is not limited to:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (credit card details, billing address)

This information is voluntarily provided by you when you register on the Site, fill out forms, make a purchase, or communicate with us via the Site or SMS.

2. Derivative Data

Information our servers automatically collect when you access the Site, such as:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed before and after accessing the Site

3. Financial Data

Financial information that we collect when you purchase our services, such as:

• Payment method details (e.g., valid credit card number, card brand, expiration date)
• Billing address

4. Mobile Device Data

Device information collected when you access the Site from a mobile device, such as:

• Mobile device ID
• Model and manufacturer
• Location information (if enabled on your device)

5. Third-Party Data

Information from third parties if you connect your account to the third party and grant us permission to access this information. This could include:

• Social media profile information
• Contacts from social media accounts

How We Use Your Information

We use the information we collect from you for various purposes, including:

• To Provide Services: To deliver the services you request, including vehicle transportation and updates.
• To Process Transactions: To process your payments for the services we provide.
• To Send SMS Updates: To keep you informed about the status of your vehicle’s transportation, including pickup and delivery times, if you have opted in to receive such messages.
• To Improve Our Site: To improve the functionality and user experience of our website based on user feedback and analytics.
• To Communicate With You: To respond to your inquiries, send you administrative information, and provide customer support.
• To Send Marketing Communications: To provide you with updates, promotions, and news about our services, if you have opted in to receive such communications.
• To Comply With Legal Obligations: To comply with applicable legal obligations, such as tax laws and regulations.

SMS Communications

1. Collection of Phone Numbers

We collect your phone number when you voluntarily provide it during the booking process, when filling out our contact form, or when requesting updates. This phone number is used solely to send you text message updates related to your vehicle’s transportation, such as pickup and delivery notifications.

2. Obtaining Consent

Before sending any SMS communications, we obtain your explicit consent. This consent may be obtained through:

• Online forms: When you check a box to opt-in for SMS updates during registration or booking.
• Phone conversations: When you verbally agree to receive SMS updates, which is documented in our system.
• In-person interactions: When you provide your phone number and consent during an in-person meeting or event.

After obtaining consent, we send a confirmation message to ensure you have opted in to receive updates. This message includes an option to opt out, such as replying “STOP.”

3. Managing SMS Preferences

You can manage your SMS preferences at any time by replying “STOP” to any text message you receive from us. This will unsubscribe you from further SMS communications. You may also contact us directly to adjust your preferences.

4. Compliance with Carrier SMS Policies

We strictly adhere to carrier SMS policies and regulations, ensuring:

• Clear opt-out instructions are provided in every SMS message.
• Record-keeping of all consent obtained, including the date and method of consent.
• Relevance of SMS communications to the services requested.

5. Data Security

We take the security of your phone number and associated data seriously. All information is stored securely in accordance with our data protection policies. We do not share your phone number with third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. For example:

• Personal Data: Retained as long as your account is active or as needed to provide you with services.
• SMS Consent Records: Retained for compliance with carrier policies and to document consent.
• Financial Data: Retained only as long as necessary to process transactions and fulfill legal obligations.

Sharing Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we provide users with advance notice. This does not include:

• Trusted third parties: Who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential.
• Legal requirements: We may disclose your information if required by law or to protect our or others’ rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Encryption: Sensitive information, such as credit card details, is encrypted during transmission.
• Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.
• Regular Monitoring: Our systems are regularly monitored for potential vulnerabilities and attacks.

Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience. A cookie is a small data file that is placed on your device when you visit a website. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until you delete them) to improve your experience on our Site.

How We Use Cookies:

• To Remember Your Preferences: We use cookies to remember your login details and preferences.
• To Analyze Usage Patterns: We use cookies to track how visitors interact with our Site, allowing us to improve our content and user experience.

Managing Cookies:

Most web browsers are set to accept cookies by default. However, you can usually modify your browser settings to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Site.

Your Rights

You have the following rights concerning your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update any inaccurate information.
• Deletion: You can request that we delete your personal data, subject to certain legal obligations.
• Objection: You can object to the processing of your personal data in some circumstances, such as for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. If the changes are significant, we will provide a more prominent notice, such as a banner on the homepage of our Site or an email notification.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Expert Hauler Inc.

10769 Jeanes Street,

Philadelphia, PA 19116

Tel: (267) 888-5155

Fax:  (267) 281-6403

Email: info@experthauler.com